Shipping Policy

At oofos, we prioritize careful order handling and timely delivery to your doorstep. Here is how we manage the shipping process for your purchase of our sandals, clogs, slippers, boots, and other products.

Order Processing

We typically process most orders within 1-3 business days after payment is confirmed. Please note that processing might take longer during major holidays or special promotional events.

Shipping Timeline

Once your package leaves our fulfillment center, transit generally takes between 7 and 12 business days. Overall, from order to delivery, you can expect up to 14 days depending on your location and carrier operations.

Shipping Costs

Shipping fees are automatically calculated and displayed at checkout based on your order details.

Tracking Your Shipment

When your order ships, we will send tracking information via email. Please allow some time for the tracking status to update after it is issued.

Order Cancellations

You may cancel your order within 12 hours of purchase. If you need to cancel, please contact us promptly at karlubigo@gmail.com to increase the chance of cancellation before processing.

Returns and Refunds

Returns are accepted within 14 days of delivery.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Additional Information

Delivery time estimates can vary due to your final destination, customs delays, and carrier schedules. Unexpected delays may occur due to weather, transit interruptions, or national holidays.